cempakabet Casino & Sportsbook Data Care

This page describes what we collect when you use cempakabet and how we keep that data protected. Our privacy approach centres on transparency: we tell you what information we need, why we need it, and how we handle it. We do not sell or share your data with marketers or data brokers. Your account information, payment history, and gameplay activity remain confidential and used only for account management, legal compliance, and fraud prevention.

We at cempakabet operate an online sportsbook and gaming platform serving users where local law permits. To run our service—covering football markets on Liga 1, Piala Indonesia, Piala AFF, and Champions League, plus live-dealer tables, slots, and esports markets—we collect certain information from you. This policy explains what we collect, who can access it, and what rights you have.

What we collect and why

We at cempakabet collect information in three categories when you register and use our platform. First, we collect identity data: your name, date of birth, national ID number or passport, email address, and phone number. We need this to verify your account, comply with anti-money-laundering regulations, and prevent fraud. Second, we collect address data: your residential address from your identity document and utility bill or bank statement. Third, we collect financial data: your bank account details, payment method identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet), deposit amounts, withdrawal amounts, and transaction timestamps.

We also collect behavioural data: which football leagues you view, which games you play, your bet placements on Liga 1 or Premier League fixtures, and your chat messages if you use live-dealer tables or our support channel. We collect technical data: your IP address, browser type, device type, and access timestamps. We use behavioural data to understand platform usage patterns and improve our service. We use technical data to detect fraud, prevent account takeovers, and monitor system performance.

How long we keep your data

We at cempakabet keep your identity and financial data for as long as your account is active, plus seven years after closure to comply with anti-money-laundering law. Behavioural data (your game history and bets) is retained for five years to support dispute resolution and platform improvement. Technical data (IP logs, access timestamps) is deleted after 12 months. If you request account deletion, we delete personal data except where law requires us to retain it for compliance purposes.

Third-party access on cempakabet

We at cempakabet share your data only with necessary service providers. Our payment processors receive your financial data and payment method identifiers to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors may hold servers outside Indonesia. Our hosting provider (which may be based in a different region) stores all data on encrypted servers with restricted access. We may also share anonymised data—betting volumes, league-wise market trends, game performance statistics—with third-party game providers (for slots like Aviator or Sweet Bonanza) and esports data platforms to improve our product. Your name and account balance are never shared in anonymised datasets.

We share data with law enforcement or financial regulators only under legal obligation (court order, search warrant, or regulatory request). We do not share data with advertising networks or sell access to your profile.

Cookies and tracking on cempakabet

We at cempakabet use session cookies to keep you logged in and functional cookies to remember your language preference and betting history. These cookies expire when you close your browser or log out. We do not use tracking cookies to follow you across the web. If you disable cookies, you can still access cempakabet, but features like remembered payment methods or saved game filters may not work.

Your rights and how to contact us

You have the right to request access to all personal data we hold about you on cempakabet. You can request that we correct inaccurate data, such as your address if you have moved. You may request deletion of your account and associated data, subject to our retention obligations for anti-money-laundering compliance. You have the right to data portability: we can export your account history, payment records, and gameplay data in a standard format. To exercise any of these rights, contact our support team via the Help section in your cempakabet account dashboard or through the email address listed on our site.

Our support team responds to data requests within 30 days. During busy periods or around public holidays like Idul Fitri or Idul Adha, responses may take longer. We may request additional information to verify your identity before fulfilling your request. If you believe we have mishandled your data, you have the right to lodge a complaint with your regional data protection authority. cempakabet's service is available only where local law permits. Your use of our platform constitutes acceptance of this privacy policy. If you do not accept these terms, you must not register or use cempakabet.

This privacy policy was last updated in 2025. We may update it to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on our site. Your continued use of cempakabet after updates indicates acceptance of the revised policy.